- About Mastek
Public services in India today stand at the doorsteps of a radical transformation. The e-Governance initiatives ushered in by Central, State and Local governments will benefit citizens with transparency, efficiency and ease of access to various government schemes and services.
This is a commendable feat, considering the complex Indian demographics. Bringing a large number of government schemes to the doorsteps of over 1.2 billion people spread over 28 states in more than 600 districts is a herculean task. The multi-tiered administration structure at various administrative levels will also have to grapple with co-ordination and integration issues.
The comprehensive National e-Governance Plan is therefore a gargantuan undertaking, requiring a committed and professional approach to the design, implementation and monitoring of services based on Information and Communication Technology.
Large scale of operation
Fulfilling the information and service requirements of millions of people in a satisfactory manner poses unique challenges. End-to-end integrated e-Governance initiatives on such a large scale are vulnerable even to a small cog in the machine.
Complex social structure
The contradictory interests of various socio-economic and cultural subsections of people add to the difficulties of implementing effective technology-based services.
Access to and availability of computers and other IT infrastructure differs greatly from one region to another. Varying levels of literacy and skills pose training and implementation hurdles for the success of government initiatives.
Reaching the real beneficiaries
Government initiatives launched with a wider perspective face difficulties in reaching the intended beneficiaries. Setting up of infrastructure and services often fails to attract the target users.
Mastek – Transforming Governance, Transforming Lives
Due to its value framework of social commitments, Mastek addresses all these challenges through innovative approaches and passionate involvement. Mastek products and services serve both sides of governance – revenue generation as well as effective expenditure and utilisation for public benefit.
Going beyond the routine Software Development Life Cycle, its trademarked 4Es (Emapthise, Educate, Enable and Empower) ensure that the ultimate aim of government – empowering the citizens – is attained.
Over the last twenty years, Mastek has been a trusted partner for servicing various government initiatives in the areas of taxation, education, social welfare, public distribution system, housing and urban local governance.
- Shri Nikunja Bihari Dhal, Commissioner of Commercial Taxes, Government of Orissa